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Customer Service

Oceanic Water Systems Order Policy

Our vision is to create world class water filtration products where our customers can find a water filter system that’s best suited for them at unbeatable prices! If you do not see a specific item or system that fits your needs, please do send us a message and we can work with you to build a system customized for you. If you found a specific system on our site, please do make sure that it is the correct one for you. If you want to make sure a specific component is included or want to adjust a system listed, please do not hesitate to send us a message with your requests. We are very accepting of requests and can be quite flexible with our systems. We build each system as per ordered, they are not ready-made. As such, we stand behind each and every one of our products. 

Return Policy

We stand behind all of our products. We sell only the highest quality products and build our systems with only the best components. If you are unhappy about an Oceanic product, please do inform us via email/phone. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 14 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 14 days from the date of purchase. We do not refund or accept returns of used or installed items.  If an item is to be returned, the Buyer is responsible for return shipping and costs. Original shipping fee will be deducted from final refund. Used or installed items are NOT eligible for return. There is a 20% restocking fee for all returned items. These terms are NON-NEGOTIABLE.

Shipping Policy

Shipping Time -- Most orders received before 3:00PM will ship the same day, provided the product ordered is in stock and the size of the order. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee an exact time an order will arrive, however 95% of shipped orders arrive between 3-5 days after shipped. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.